First Time Patient FAQ’s

First Time Patient FAQ’s

When should I seek treatment?

As soon as possible!
Good, early management of musculo-skeletal problems usually ensures a shorter recovery and better prognosis. This means fewer, less severe symptoms, and less time away from sport and work.


Do I need a referral?

A referral is not necessary, unless you are claiming your treatment through Veterans Affairs, Workcover, Compulsory Third Party (CTP) or Medicare (EPC). If you are unsure contact our reception staff on (02) 4957 3747.

How do I make an appointment?

Our reception staff will assist you with a convenient time and with the most appropriate Physiotherapist for your particular problem.


How long is an appointment?

  • Initial appointments will take a minimum of 1 hour. This ensures time to do a comprehensive and thorough assessment, diagnosis and time to discuss all findings and initial management. Often some initial treatment will be included in this time.
  • Follow up appointments will usually be for 30mins, however, sometimes an additional 1-hour appointment will be required to complete additional essential testing and assessment. Eg, Ultrasound imaging, neurological testing, additional areas, etc
  • For more complex problems or those involving more than one distinct area, more time will be required. Please contact our reception staff to discuss the best way to accommodate your particular needs.
  • Acute/emergency appointments will sometimes be made in a 30min time slot simply because we need to see you on the day, and there are no other longer appointment times available. On these occasions we would then provide a diagnosis, acute treatment and management advice with a follow up appointment within the next 2 days.


How many appointments will I need?

This will vary depending on your specific injury or condition. Your Physiotherapist will discuss this, and any other questions you may have, during your initial consultation or, our experienced reception staff may be able to help when you make your appointment.


What should I bring with me?

  • Information / referral from Doctor, coach etc
  • Imaging reports
  • Reports from any relevant pathology tests
  • List of current medications

For orthotic appointments sports shoes and those which you wear regularly for work, school and social activities.


What should I wear?

For lower limb problems bring shorts.
For shoulder, spine and hip problems a gown is provided, however you may be comfortable with a singlet or sports bra.
Appropriate underwear is suggested.
Shoes commonly worn, and/ or sports shoes are useful in assessing for suitability and wear patterns with many lower limb problems, and for prescribing orthotics.


Where do I park?

We have a parking area at the rear of our buildings and other suitable parking is clearly marked on the map located on our ‘Find Us’ page.


How do I pay?

Payment, on the day, via EFTpos. We also have a HICAPS facility for use with your private health insurance card. EPC claims, arranged through your GP, can be made through our reception staff on (02) 4957 3747.